Is This Allowed ?  Is This Legal ?


All facilities have established rules and regulations regarding inmate phone calls. On Sept. 26, 2013, the FCC ruled that prisoners can use cheaper VoIP alternatives to call home. These new rules took effect on Feb. 11, 2014, and apply to interstate calls made from federal, state, and local correctional facilities.

These regulations vary greatly throughout the many different systems, but the clearest and easiest to understand are those used by the United States Federal Bureau of Prisons in policy statement PS-5264.08, which states in part… “that inmates must place all personal telephone calls over the Trust Fund’s ITS-II and must not circumvent the rules and regulations imposed by the Federal Bureau of Prisons.”

The use of our number in no way violates the rules and regulations of the Federal Bureau of Prisons or those of any other facility for the following four reasons:


  1. All calls made by an inmate to any Stay In Touch calls number are, and can only be, placed through the facility’s existing telephone equipment. No circumvention is possible as all calls are still being strictly monitored, recorded and logged.

  3. We are not a “call forwarding service” and never use or offer any type of call forwarding service. Call forwarding is defined by as being “a telephone service feature whereby, when a customer chooses, all calls coming in to one number are automatically rerouted to another, designated number.” That is a customer-controlled, custom-calling feature which is not available from Stay In Touch calls. When a number is provided, it is permanently and directly routed by our technicians through the Internet to the designated recipient. Neither the inmate nor the recipient have access to or control over the routing of that call. It cannot be rerouted or affected in any way by either the called or calling party.

  5. The dialed destination is never masked. Most facilities require an inmate to maintain a pre-approved calling list. After having placed the new Stay In Touch calls number on their pre-approved calling list (if necessary), dialing the number will only reach that pre-approved recipient and no one else.

  7. To further assure that no rules or procedures can be violated, our highly customized proprietary equipment and software specifically make it impossible to call credit card access numbers or any other toll-free numbers such as those beginning with area codes 800, 888, 900 or 976 numbers.